FAQ

At Healvival, we offer hand-painted terracotta tableware and everyday home goods designed to bring warmth, color, and artisanal character to your table and home. If you have a question not listed here, please feel free to reach out to our customer care team at service@healvival.com. We reply within 24 business hours.

Last updated: September 26, 2026

• Legal Entity: Shenzhen Maijuke Network Technology Co., Ltd.

• Person in Charge: Wei Quan

• Registered Address: Room 416, 2nd Building, No.17 Jingqing Road, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, China

• Email: service@healvival.com

• Telephone: +86 13583649264

• Business Hours: Monday–Friday, 9:00 AM–6:00 PM (PDT)

01 — Materials & Craftsmanship

Healvival pieces are crafted primarily from terracotta and earthenware, finished with hand-painted glazes. Because each piece is hand-finished, slight variations in color, pattern, and texture are normal and contribute to the unique character of each item. Specific materials, dimensions, and care details are listed on each product page.

Yes. Our tableware collections are designed with everyday dining and shared moments in mind. Whether you are enjoying breakfast, serving dinner, or entertaining friends, Healvival pieces are developed to bring thoughtful design and expressive style to the experience. Specific use and care guidance may vary by item, so please refer to the relevant product information.

02 — Care & Maintenance

Thoughtful Care for Everyday Ceramics

Each Healvival piece is crafted with attention to its materials, finish, and intended use.

Care requirements may vary by product. Please refer to the individual product page for specific cleaning, microwave, and dishwasher guidance to help preserve the beauty of your ceramics.

03 — Orders & Shipping

We typically require 3–5 business days to prepare and package your order, excluding weekends and holidays.

Once your order has shipped, you will receive a tracking number by email.

Shipping Method	Cost
Standard (orders under $39.00)	$2.99
Standard (orders $39.00 and over)	Free
Express (all orders)	$5.99

We currently ship only to addresses within the United States, including Alaska and Hawaii. We do not currently ship to PO boxes, APO/FPO addresses, or U.S. territories.

Once your order ships, you will receive a shipment confirmation email with a tracking number and carrier link. You may also track your order at 17track.net. Please allow 24–72 hours for tracking information to update after the first scan.

Please inspect your order immediately. If an item is damaged, defective, broken, or different from what you ordered, contact us within 7 days after delivery at service@healvival.com with your order number and clear photos of the item and its packaging. We will provide an appropriate solution as quickly as possible.

04 — Returns & Exchanges

You have 180 days from the date of confirmed delivery to request an eligible return. All orders are covered by our 180-day free return promise.

Please do not send any item back without first contacting us and receiving authorization.

Yes. Returns are free for eligible items within the 180-day return window. We will provide return shipping instructions and cover return shipping costs after your return is authorized.

Items must be:

After your return is authorized, we will provide you with the exact return address. Our return facility is located in China. Please do not send returns to our registered business address unless we specifically instruct you to do so.

Yes. Exchanges are available for eligible unused items within the 180-day return period, subject to product availability. Contact us before returning the original item and we will review your exchange request.

Yes. Personalized or customized items, gift cards, and final-sale items cannot be returned, except where a quality issue or defect exists. Please review our Return & Refund Policy for complete details.