Return & Refund Policy


Last updated: September 26, 2026
This policy applies to eligible purchases made through healvival.com. 

Business Information

Healvival is an online store operated by Shenzhen Maijuke Network Technology Co., Ltd.
  • Legal Entity: Shenzhen Maijuke Network Technology Co., Ltd.
  • Person in Charge: Wei Quan
  • Registered Address: Room 416, 2nd Building, No.17 Jingqing Road, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, China
  • Email: service@healvival.com
  • Telephone: +86 13583649264
  • Business Hours: Monday–Friday, 9:00 AM–6:00 PM (PDT)

1. Return Window

You may request a return for an eligible item within 180 calendar days after confirmed delivery. Eligible items are covered by our 180-day return policy, subject to the conditions and exclusions described below. Contact us before sending any item.

2. Return Conditions

To qualify for a return, an item must meet all of the following:
  • Unused, unworn, and in its original condition
  • No signs of use, damage, alteration, or wash
  • Returned with all original packaging, tags, accessories, and included materials
  • Accompanied by proof of purchase (order number)
We may refuse a return that does not meet these conditions, subject to mandatory law.

3. Non-Returnable Items

The following items cannot be returned:
  • Personalized, customized, engraved, or made-to-order items
  • Gift cards
  • Items clearly marked as final sale
  • Items damaged through misuse, accidents, improper storage, or normal wear
This does not restrict rights that cannot legally be excluded by applicable law.

4. Starting a Return

  1. Email service@healvival.com with your order number and reason for return.
  1. Wait for our authorization and return instructions. Items sent without authorization may not be accepted.
  1. We will confirm the correct return address after your request is approved.
Important: Do not send returns to our registered business address unless we expressly instruct you to do so. The return facility is located in China. We will provide the exact return address after approval.

5. Return Shipping & Original Delivery Charges

Eligible items may be returned within 180 calendar days after confirmed delivery, subject to the eligibility conditions and exclusions described in this policy.

We cover return shipping costs for approved eligible returns. Once your return is authorized, we will provide a prepaid return shipping label or cover reasonable, approved return shipping expenses.

For change-of-mind returns, original outbound shipping fees actually paid by the customer at checkout are non-refundable unless otherwise required by law.

If an order qualified for free shipping at checkout, we will not deduct an undisclosed outbound shipping charge from the refund.

For verified damaged, defective, or incorrect items, we will cover the necessary return shipping costs and refund any original shipping fees paid by the customer.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

6. Damaged, Defective, or Incorrect Items

Inspect your order promptly upon delivery. If an item arrives damaged, defective, or incorrect, contact service@healvival.com within 7 days after delivery with:
  • Your order number
  • A description of the issue
  • Clear photographs of the item and its packaging
Reporting within 7 days helps us investigate quickly, but does not remove any longer mandatory rights provided by applicable law.

7. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.
Depending on your payment provider, it may take additional time for the refund to appear on your statement.
  • Original shipping charges are non-refundable for change-of-mind returns.
  • Original shipping charges are refunded when the item was damaged, defective, or incorrect.

8. Exchanges and Cancellations

Contact us about an exchange. Depending on availability, we may offer a direct exchange or ask you to return the original item and place a new order. Cancellation requests must be submitted before your order has been processed. We cannot guarantee cancellation after fulfillment has begun.

9. Contact

  • Email: service@healvival.com
  • Telephone: +86 13583649264
  • Legal business name: Shenzhen Maijuke Network Technology Co., Ltd.
  • Registered business address: Room 416, 2nd Building, No.17 Jingqing Road, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, China